Overweight luggage
Kendra: Hi, I’d like to check in for my flight to Madrid.
Hope: Sure, can I see your passport, please?
Kendra: Of course. Here you go.
Hope: Thank you. Do you have any bags to check in?
Kendra: Yes, just this one.
Hope: Alright, let’s put it on the scale…
Kendra: Is there a weight limit? Mine might be overweight.
Hope: The limit is 23 kilos… and your bag is 27.
Kendra: Oh wow, I didn’t realize it was that heavy.
Hope: No worries, you have two options: you can remove some items or pay an extra fee.
Kendra: How much is the fee?
Hope: It’s $75 for overweight baggage.
Kendra: Okay, I think I’ll take a few things out.
Hope: Sure, you can step aside and reorganize your bag.
Kendra: Thanks, I’ll do that.
